Shipping policy

At Tinsel Tree, we aim to provide reliable, trackable delivery for every order.

Free Shipping

Tinsel Tree currently offers Free Shipping on eligible orders where advertised on our website.

Any applicable shipping charges will be displayed at checkout before payment.

Processing Time

Orders are generally processed within 1–3 business days.

Processing times exclude weekends and applicable public holidays.

Estimated Delivery

After processing and shipment, most orders are estimated to arrive within 5–9 business days.

These delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs procedures, transportation disruptions, high order volumes, or other circumstances outside our reasonable control may affect delivery.

Tracking

Once tracking information becomes available, it will be sent to the email address associated with your order.

Please allow some time for tracking information to update after the shipment has been handed to the carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, contact support@thetinseltree.com.

We cannot guarantee that an address can be modified after an order has entered fulfillment or has been shipped.

Delayed or Lost Packages

If your tracking information shows an unusual delay or you believe your package may be lost, contact our customer support team.

We will review the available information and assist you with the appropriate next steps.

Damaged Deliveries

If your product arrives damaged, contact support@thetinseltree.com as soon as possible.

Please provide your order number and photos or videos of the product and packaging where applicable.

Contact

Tinsel Tree Customer Support
Email: support@tinseltree.com
Website: thetinseltree.com